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Wherever you are we deliver unrivalled customer service

Nobody does it quite like JacTravel

JacTravel has won multiple accolades for its service. These include the Sunday Times Profit Track top 100 Award for Customer Service and Tour Operator of the Year, as voted for by the UKinbound members. These members are JacTravel’s peers, suppliers and competitors.

We conduct regular surveys to ensure we are listening to our clients. Over 90% of them are satisfied with our overall service and would recommend JacTravel to other travel industry companies. 

Your own personal account manager

  • Local offices worldwide offering knowledge and support.
  • A dedicated Account Development Manager, each with a dedicated market. 
  • We work together to put in place initiatives and promotions.
  • We advise on the best special offers, highlight newly contracted hotels and pay regular visits.
  • We constantly report on productivity and resolve any issues quickly and efficiently.
  • Working closely with you to assist you with your commercial needs.


Global team – local support

With over 80% of JacTravel clients based outside the UK, we have expanded our presence into markets such as Asia, the Middle East and South America.  We have opened additional local offices in Hong Kong, Dubai and Dublin.

We employ people with excellent local knowledge in many other locations worldwide such as Brazil, Paris, Barcelona, Edinburgh, Orlando  Madrid, Berlin, Vancouver, Cyprus, Tokyo, Prague, Munich, Valencia & Toulouse. 

JacTravel has invested for the future by gaining an official local operator's licence in the UAE, doubling the number of staff and moving to a bigger office in Dubai. 

We also have a 24-hour help line for those travelling.  

Help to get the best returns for your business

  • Net rates give you control over your margins.
  • We only sell to B2B partners, giving you the opportunity to mark up to 20%.
  • Discounts on tactical sales campaigns.
  • Daily competitor analyses.
  • Our Pricing Team uses advanced technology daily to ensure we stay competitive.
  • Volume and our relationships ensure our competitive pricing advantage.
  • We pride ourselves on our service and our bookout level of 0.2% indicates that we deliver top service in the market.
  • We give you the products, the prices and service to guarantee you win customers that return again and again.


24/7 Operational and multi-lingual support

  • We speak your language with multi-lingual staff offering 25 languages.
  • Local offices to provide support when needed with  day-to-day operational support.
  • A reconfirmation process to double check, securing your peace of mind.
  • Regular inspections at all hotels.


IT support and contact

A team of excellent and knowledgeable support analysts with many years' experience.

  • Technical support for your application programme interface (API).
  • Expert advice for your API in development and for live clients as shown below:

    Developing clients –

    Live clients -

B2B Hotels Management Team

Angela Skelly

Senior Vice President Global Sales & Commercial Development

Paul Babai

Director of Sales

Alexia Renedo

Director of Sales

Mark Desborough

VP Purchasing & Product

Juan Morterero Gil

VP Purchasing & Product

Contact us to discuss your needs

+44(0)20 8563 7878

Office opening hours 9:00 to 17:30 BST Monday - Friday

Or find your local office

Want more information? Request a callback

“JacTravel support team is one of the most helpful ones around. They are extremely polite and helpful. Thoroughly professional and a pleasure to deal with.”