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Wherever you are we deliver unrivalled customer service

Nobody does it quite like JacTravel

JacTravel continues to gain recognition and has won multiple accolades for our service. These include the Queen's Enterprise Award for Interational Trade 2016, the London Stock Exchange Group’s 1,000 Companies to Inspire Britain and The Sunday Times Profit Track top 100 Award for Customer Service. 

We conduct regular surveys to ensure we are listening to our clients. Over 90% of them are satisfied with our overall service and would recommend JacTravel to other travel industry companies. 

Your own personal account manager

  • Local offices worldwide offering knowledge and support.
  • A dedicated Account Development Manager, each with a dedicated market. 
  • We work together to put in place initiatives and promotions.
  • We advise on the best special offers, highlight newly contracted hotels and pay regular visits.
  • We constantly report on productivity and resolve any issues quickly and efficiently.
  • Working closely with you to assist you with your commercial needs.

 

Global team – local support

With over 80% of JacTravel clients based outside the UK, we have expanded our presence into markets such as Asia, the Middle East and South America.  We have opened additional local offices in Beijing, Hong Kong, Dubai and Dublin.

We employ people with excellent local knowledge in many other locations worldwide - see our contact us page.

JacTravel has invested for the future by gaining an official local operator's licence in the UAE, doubling the number of staff and moving to a bigger office in Dubai. 

We also have a 24-hour help line for those travelling.  

Help to get the best returns for your business

  • Net rates give you control over your margins.
  • We only sell to B2B partners, giving you the opportunity to mark up to 20%.
  • Discounts on tactical sales campaigns.
  • Daily competitor analyses.
  • Our Pricing Team uses advanced technology daily to ensure we stay competitive.
  • Volume and our relationships ensure our competitive pricing advantage.
  • We pride ourselves on our service and our bookout level of 0.2% indicates that we deliver top service in the market.
  • We give you the products, the prices and service to guarantee you win customers that return again and again.

 

24/7 Operational and multi-lingual support

  • We speak your language with multi-lingual staff offering 25 languages.
  • Local offices to provide support when needed with  day-to-day operational support.
  • A reconfirmation process to double check, securing your peace of mind.
  • Regular inspections at all hotels.

 

IT support and contact

A team of excellent and knowledgeable support analysts with many years' experience.

  • Technical support for your application programme interface (API).
  • Expert advice for your API in development and for live clients as shown below:

    Developing clients – APItesting@JacTravel.co.uk

    Live clients - API@JacTravel.co.uk

B2B Hotels Management Team

Angela Skelly

Senior Vice President Global Sales & Commercial Development

Paul Babai

Director of Sales

Paul Hastings-Gayle

Director of Sales

Alexia Renedo

Director of Sales

Mark Desborough

VP Purchasing & Product

Juan Morterero Gil

VP Purchasing & Product

Contact us to discuss your needs

+44(0)20 8563 7878

Office opening hours 9:00 to 17:30 BST Monday - Friday

Or find your local office

Want more information? Request a callback

“It is a pleasure to work with JacTravel and I hope our partnership will last for many years in the future!”

Hotel Pausania, Venice, Italy