Extreme Weather Conditions: An update from JacTravel / totalstay

8 Sep 2017

Dear Partner,

We are writing to give you an update regarding the severe weather conditions that are affecting The Caribbean, Puerto Rico, U.S. Virgin Islands, Cuba, Dominican Republic, Bahamas and Florida.

We advise all partners to pay close attention to the updates provided by local government and local emergency management officials and for you to cancel or amend any reservations due to arrive in these destinations in accordance with these updates over the next few days.

The majority of hotels will waive any cancellation fees but please do not hesitate to contact us regarding any charges or queries that you may have on cancelled bookings and our team will do their very best to offer support.

If you have guests due to travel FROM impacted areas, our advice is to get in touch with our Contact Centres for further information.

We will of course do all we can to offer assistance and support and our thoughts are with all those affected.


For more information, please contact traveladvice@jactravel.com / traveladvice@totalstay.com or call

JacTravel +44 (0) 2030965221

totalstay  +44 (0) 2030965220

Click here for your local reservation team contact information



Contact us to discuss your needs

+44(0)20 8563 7878

Office opening hours 9:00 to 17:30 BST Monday - Friday

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Contact us

“We have been working with JacTravel for over 10 years and it’s a partnership that has continued to develop every year. It’s resulted in continual year on year growth since we started and our close working relationship has been key to our mutual success. JacTravel are a trusted partner that we would recommend to any new potential clients. ”

BA Holidays