Service with a smile

Connecting with us just got easier

As part of our goal to provide our valued customers with more efficient and improved Customer Service experience, we are rolling out new localised contact email addresses for our Operations teams as well as new local telephone numbers in some markets. These will help you speak to our team more quickly and easily as well as help us to respond to your emails and calls in a more effective way.

You will see the see these advertised throught the totalstay.com website once you login and on our Call-Centre advisors email signatures but for your reference here are the Operations contact details for all areas...

Service with a smile 

Contact us to discuss your needs

+44(0)20 8563 7878

Office opening hours 9:00 to 17:30 BST Monday - Friday

Or find your local office

Contact us

“During my 20+ years of working in hotels in and around Edinburgh, I have always worked with JacTravel in both the group and FIT markets. I strongly believe that they are a market leader in their field and find each and every team member I come across to be professional and courteous.”

Crowne Plaza Hotel - Edinburgh